What can be returned?
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Products that are new/unused and show no signs of wear to either the product or the packaging.
- Faulty, broken or incomplete products in new, unused condition
Orders cancelled prior to dispatch
Orders cancelled prior to dispatch or pick up due to a change of mind will incur a 10% cancellation fee (based on the total order value). This is to cover administration and payment costs.
I ordered the wrong size, can i switch it?
If the return is due to incorrectly supplied or faulty products, Thriiive Co will cover the return costs. If you are wanting to swap over to an alternate size in the same product, you will be liable for the shipping both ways. Replacement products will not be dispatched to the customer until Thriiive Co have received the returned product from the customer in acceptable unused condition as outlined above.
Will I be charged for returns?
While we try to be as compassionate as we can with return/refund conditions, you will be liable for a 10% restocking fee on returns or refunds due to change of mind prior to dispatch. This is to cover administration and payment costs/fees.
International Returns
We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside Australia.
When do items need to be returned by?
Products must be returned to Thriiive Co within 30 days of receiving the item. This may mean you need to pay for express postage when returning your item to ensure we receive it prior to the 30 day period finishing.
How do I return items?
To start a return or refund please email us at info@thriiiveco.com with your order number and refund in the subject line eg "ORDER 11754 REFUND". If the return or refund is due to a faulty product, please include pictures of the problem in your email.
DO NOT send your product back to us before contacting us. Failure to contact us prior to sending an item back will result in Thriiive Co not covering the costs of shipping and possibly loss of your product/refund.
Returns Shipping Conditions
Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged/refunded. Returns must be sent with insurance for the full purchase price of the item and with a signature on delivery. A tracking number must also be emailed to us once the item has been sent.
Packing materials?
All returned items must include original, undamaged packaging materials with the return.
Where do items need to be returned to?
Once a return request has been submitted to us we will provide you with an Address to send your return to.
What's next?
Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in-store. Your return will be processed within 2 business days of the item returning to us.
Do you offer refunds?
Refunds are only available on faulty or incorrectly supplied items. In other cases, returns will be issued with either a replacement item or store credit which you can use at a later date